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What Is a COAM Redemption Kiosk — and Does Your Georgia Location Need One?

A COAM redemption kiosk is a self-service terminal at a Georgia Class B COAM location where players redeem accumulated game credit — under HB 353, onto a spendable gift card rather than cash. The kiosk runs the redemption flow on-screen, issues the card (physical or digital), prints a receipt, and records the transaction in an audit trail. From July 1, 2026, this is how prize redemption works at Georgia’s Class B locations.

If you hold a Class B license — or you’re a master licensee responsible for a network of them — here’s the full picture.

COAM, quickly

COAM stands for coin-operated amusement machine. In Georgia, COAMs are skill-based amusement machines regulated by the Georgia Lottery Corporation (GLC). Class A machines award only replays or noncash merchandise on-site; Class B machines — the ones in convenience stores, gas stations, and restaurants across the state — allow redemption of accumulated credit subject to GLC rules. There are thousands of licensed Class B locations in Georgia, and every one of them is affected by what changed in 2026.

What HB 353 changed

HB 353 moves Class B COAM prize redemption away from cash and onto gift-card-based redemption, effective July 1, 2026. The practical consequence for a location owner: the cash drawer stops being your redemption mechanism, and you need a way to issue gift cards against player credit — accurately, quickly, and with records you can stand behind. (Plain-language summary, not legal advice.)

You can theoretically run that process by hand at the register. Nobody who has stood behind a register on a busy Friday believes that scales. The redemption kiosk is the purpose-built answer: self-service for the player, hands-off for your staff, automatic for your books.

What a COAM redemption kiosk does

On a Payline kiosk, the redemption moment looks like this:

  • The player walks up and follows the on-screen redemption flow — no attendant required.
  • Credit redeems onto an operator-branded Visa gift card, issued physical (dispensed at the kiosk) or digital (SMS/email), accepted everywhere Visa is, with expiry and fees disclosed at issuance.
  • Repeat players can verify identity at the kiosk (KYC runs inline) and use a reloadable card across visits instead of collecting single-use cards.
  • Every transaction lands in a tamper-evident audit trail and flows into the AXES Intelligent Management System in real time — your floor data and your redemption data in one place.
  • The same unit carries the broader cashless stack: prepaid debit, the AXES Smart Card, TITO gift card redemption, and more — seven products, one machine.

Does your location need one?

Ask three questions. First: do you hold (or operate under) a Georgia Class B COAM license? If yes, HB 353 applies to you on July 1, 2026. Second: do you have a gift-card-based redemption path that your staff can actually run at volume? Third: can you produce a complete record of every redemption if the GLC or your master asks?

If any answer is shaky, that’s what the kiosk is for. You can check your license against the GLC published list in seconds with our free COAM license lookup — and the same page has the schedule form for a demo. Worth knowing: the kiosk is a flat ~$10/day all-inclusive lease, not a $10,000–$20,000 cabinet purchase, so the decision is operational, not capital.

For master licensees

Masters have the harder version of the problem: dozens or hundreds of locations, one deadline, and reporting obligations across all of them. A kiosk network built on one platform turns that from a per-location scramble into a rollout — every venue running the same redemption flow, every transaction visible in the same dashboard, every location’s books reconciled the same way. The schedule form on our homepage asks whether you’re a location or a master precisely because the rollout conversation is different.

FAQ

What is a COAM redemption kiosk?

A self-service terminal at a Georgia Class B COAM location where players redeem game credit onto a spendable gift card — the redemption model HB 353 establishes from July 1, 2026.

Is a redemption kiosk required by HB 353?

HB 353 requires the gift-card-based redemption model; it doesn’t mandate a specific machine. In practice, a kiosk is how locations run that model at volume with clean records. (Not legal advice.)

What does a COAM redemption kiosk cost?

Payline’s kiosk is a flat all-inclusive lease of about $10 a day — hardware, software, support, and updates included — versus $10,000–$20,000 up front for a traditional cabinet.

Keep reading

See it running.

Schedule a demo of the Payline kiosk — or check your COAM license eligibility free. Wave 1 is capped at the 500-kiosk launch fleet.